help centre

We are here to help you

Are you curious about something? Having difficulties? Do not hestiate to contact us, we are more than happy to assist. The National Water Commission will respond to ALL queries within two (2) business days.

Please feel free to contact us, our iPay customer service center is working for you Monday to Friday 8am -4pm.

Contact form


4 Marescaux Road
Kingston 5
Jamaica, W.I.

Call center

This number toll free (1.888.CALL.NWC (225.5692) is if calling from Jamaica ONLY 876 733 5713 for the rest of the world.

Live Support Chat

Welcome to our Support Chat if you have any questions or need assistance paying online! Here you will quickly get information from the Support Team. This service is available Monday to Friday 8am - 4pm. Go to Chat

Electronic support

Please feel free to write an email to us for payment issues and registration issues.

For Payment Queries